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Zeiierman Trading Documentation
Zeiierman Trading Documentation
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Last updated 10 days ago

My card was declined

If your card was declined, please check the following:

  • You have enough funds on the card

  • Use the correct legal name

  • Use a valid email address

  • Make sure that your bank allows the payment. Call them and inform them to allow the payment

  • Make sure that your bank allows overseas and recurring payments.

If your card is still declining, please email us at or open a in Discord.

I purchased the wrong membership

No worries, there are a few ways forward.

You can always upgrade/downgrade your subscription within your. Read more about how to upgrade under the tab “”

Or let us know by email () or open a, and we will solve this for you as quickly as possible.

Where can I see my billing history?
  1. Log in to your.

  2. Click on the Menu

  3. Navigate to "Profile Settings"

  4. Click Mange Plan.

I want to update my billing details
  1. Log in to your.

  2. Click on the Menu

  3. Navigate to "Profile Settings"

  4. Click Mange Plan

How do I get the receipt?

If you want your receipt, please let us know by email ().

Can I buy the SMC premium indicator separately?

Yes, please send an email to .

I was automatically billed for a recurring payment and would like to have a refund

We offer refunds specifically for auto-renewals of yearly subscriptions if requested within the first 72 hours of billing. After 72 hours, no refunds will be processed.

Please note that Zeiierman Trading is not obligated to provide refunds after 7 days, including cases where the customer forgot about the auto-renewal of their subscription.

Refund Policy

For more detailed guidance and answers to common questions, make sure to explore our extensive FAQ section.

If you need further assistance, don’t hesitate to reach out to our support team at [email protected]. We’re here to help!

Please read our.

All sales of our digital products and services are final. We do not issue refunds to ensure fairness to all users and maintain the integrity and sustainability of our offerings. Please read our for further details.

We sincerely hope you have reviewed our policies and before purchasing. All users are responsible for canceling their subscription in accordance with the .

📚 Extensive FAQs can be found here:

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