Payments

My card was declined

If your card was declined, please check the following:

• You have enough funds on the card

• Use the correct legal name

• Use a valid email address

• Make sure that your bank allows the payment. Call them and inform them to allow the payment

• Make sure that your bank allows overseas and recurring payments.

If your card is still declining, please email us at [email protected] or open a support ticket in Discord.

I purchased the wrong membership

No worries, there are a few ways forward.

You can always upgrade/downgrade your subscription on the "Plan" tab under your Zeiierman App profile settings.

Or let us know by email ([email protected]) or open a support ticket, and we will solve this for you as quickly as possible.

Where can I see my billing history?

1. Log in to your Zeiierman App dashboard.

2. On the top-right corner, click on your avatar to open Profile settings.

3. On your profile page, you can access your active plans and purchase history on the Plans tab.

I want to update my billing details

1. Log in to your Zeiierman App dashboard.

2. On the top-right corner, click on your avatar to open Profile settings.

3. On your profile page, you can access your active plans and purchase history on the Plans tab.

4. Select "Manage Plan" to access the Stripe page and update your billing information.

How do I get the receipt?

If you want your receipt, please let us know by email ([email protected]).

Can I buy the SMC premium indicator separately?

Yes, please send an email to [email protected].

I was automatically billed for a recurring payment and would like to have a refund

We offer refunds specifically for auto-renewals of yearly subscriptions if requested within the first 72 hours of billing. After 72 hours, no refunds will be processed.

Please note that Zeiierman Trading is not obligated to provide refunds after 7 days, including cases where the customer forgot about the auto-renewal of their subscription.

Please read our Refund Policy.

Refund Policy

All sales of our digital products and services are final. We do not issue refunds to ensure fairness to all users and maintain the integrity and sustainability of our offerings. Please read our Refund Policy for further details.

We sincerely hope you have reviewed our policies and Terms of Use before purchasing. All users are responsible for canceling their subscription in accordance with the Terms of Use.

For more detailed guidance and answers to common questions, make sure to explore our extensive FAQ section.

📚 Extensive FAQs can be found here: docs.zeiierman.com/faqs

If you need further assistance, don’t hesitate to reach out to our support team at [email protected]. We’re here to help!