> For the complete documentation index, see [llms.txt](https://docs.zeiierman.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.zeiierman.com/help/members.md). # Members
How do I upgrade/downgrade my subscription 1. Log in to your [Zeiierman App dashboard](https://app.zeiierman.com/?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members). 2. Click on your avatar on the top-right to access [profile settings](https://app.zeiierman.com/profile/plans/). 3. Click on "Manage Plan" to update/downgrade your active subscriptions. {% hint style="success" %} **Upgrade:** Any remaining time on your current plan will automatically be converted into extra days on your new plan, extending your subscription. {% endhint %} {% hint style="danger" %} **Downgrade:** You can downgrade your plan, which will take effect when your current plan expires. For example, if you have 15 days left on your quarterly All-Inclusive Plan and downgrade to a monthly plan, the monthly plan will begin after the 15 days at the full price. {% endhint %}
How do I cancel my subscription? 1. Log in to your [Zeiierman App dashboard](https://app.zeiierman.com/?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members). 2. Click on your avatar on the top-right to access [profile settings](https://app.zeiierman.com/profile/plans/). 3. Click on "Manage Plan" to cancel your active subscriptions.
How do I change my details? 1. Log in to your [Zeiierman App dashboard](https://app.zeiierman.com/?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members). 2. Click on your avatar on the top-right to access [profile settings](https://app.zeiierman.com/profile/plans/). 3. On "General" settings tab, you can change your password and setup two-factor authentication (2FA).
Unable to Reset Password If you have forgotten your password and are unable to reset it, please send an email to: for assistance.
How do I get lifetime access? You can upgrade to lifetime access at any time by navigating to [the Lifetime page](https://www.zeiierman.com/lifetime-access?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members). Alternatively, you can upgrade directly from the [Zeiierman App](https://app.zeiierman.com/?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members). If you choose to upgrade to lifetime access, the remaining time on your current plan will be converted into a dollar value and prorated toward the lifetime plan.
What will happen when my subscription ends? If your subscription is canceled: * You will lose access to all premium indicators and bots on TradingView. * You will still retain access to our free indicators and Discord community (excluding VIP channels). If this was an error, you can easily reactivate your subscription via the [App dashboard](https://app.zeiierman.com/profile/plans?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members), or sign up again through our website. Once your subscription is reactivated, you'll regain access to our premium tools and VIP Discord channels, which are key to achieving consistent trading results.
Can Zeiierman Trading tools be used on other platforms? Unfortunately, you can’t use our tools on any other platform. However, our tools work with any[ TradingView plan.](https://www.tradingview.com/pricing/?share_your_love=zeiierman\&aff_id=27627) You don’t need to upgrade TradingView, our indicators work with 100% functionality on the basic plan of TradingView (free).[ You can sign up for free here](https://www.tradingview.com/pricing/?share_your_love=zeiierman\&aff_id=27627). Please refer to our [Quickstart guide](/getting-started/quickstart.md) to get started and uplift your trading game.
Whop Members Zeiierman Trading has undergone significant updates to both the backend system and frontend design. As a result, all users have been migrated to the new system. However, users who purchased on Whop have not been migrated and will need to manage their subscription through the Whop dashboard. If you're on a Whop plan and want access to our dashboard, please [create a new account on Zeiierman Trading.](https://app.zeiierman.com/login?action=register) You'll be able to access all strategies and educational materials once you're registered. Once the migration is complete, you will receive an email notification.
Refund Policy All sales of our digital products and services are final. We do not issue refunds to ensure fairness to all users and maintain the integrity and sustainability of our offerings. Please read our [Refund Policy](https://www.zeiierman.com/policy/refund-policy?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members) for further details. We sincerely hope you have reviewed our policies and [Terms of Use](https://www.zeiierman.com/policy/terms-of-use?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members) before purchasing. All users are responsible for canceling their subscription in accordance with the [Terms of Use](https://www.zeiierman.com/policy/terms-of-use?utm_source=gitbook\&utm_medium=organic\&utm_campaign=public\&utm_content=FAQ-Members\&hts=gitbook\&sl=gitbook-organic-public-FAQ-Members).
{% hint style="success" %} For more detailed guidance and answers to common questions, make sure to explore our extensive FAQ section. 📚 **Extensive FAQs can be found here:** [docs.zeiierman.com/faqs](https://docs.zeiierman.com/faqs) If you need further assistance, don’t hesitate to reach out to our support team at ****. We’re here to help! {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.zeiierman.com/help/members.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.